CustomWOD, Inc. respects your privacy and is committed to protecting the Personal Information (defined below) that you may provide us while using this Web Site (as defined below) or the Mobile Application (as defined below).
We currently operate the following Digital Channels:
You may have the right to “opt in” and “opt out” of certain of our uses of your Personal Information. For example, at the time you are requested to provide Personal Information on the Digital Channels, you may have the opportunity to elect to, or not to: (1) receive correspondence from us, or (2) have your Personal Information shared with other entities (outside of The CustomWOD Family) for their marketing purposes. You may also make this request by sending an e-mail to opt-out@CustomWOD.com. Users may opt not to receive our electronic newsletters or those of third parties when providing Personal Information. Users who opt in may remove themselves from mailing lists at any time through the account-management pages or by following the instructions at the end of the e-mail they received from us. If you opt not to provide certain Personal Information when registering for or using our Digital Channels, however, you may not be able to use some of our services such as message boards, or participate in some of our events.
Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us. Also, a request to have us stop sharing your Personal Information with other entities for marketing purposes will only apply as of the date of your request, and we will not be responsible for any communications that you may receive from entities that received your Personal Information prior to such request. In these cases, please contact that entity directly.
The Digital Channels may ask users to provide certain personal health information, and we will collect this data, which includes (for example) health conditions, exercise habits, diet and nutritional data, body type, and other characteristics. CustomWOD will use this information to help create a better experience and fitness program to provide to its users. If CustomWOD shares your personal health information with a third party, we will only do so in a way that anonymizes your personal health information and aggregates it with other users’ personal health information.
We may use “cookies” to keep, and sometimes track, information about you. Cookies are small data files that are sent to your browser or related software from a Web server and stored on your computer’s hard drive or otherwise persist on your system or device. They are used to make CustomWOD’s Web Site easier to use, to make its advertising better, and to protect both you and CustomWOD. Cookies track where you travel on our Web Site and what you look at and purchase. They may store your username and/or password. A cookie may enable us to relate your use of our Web Site to other information about you, including your Personal Information. All of these purposes serve to improve and personalize your experience on our Web Site. Most Web browsers can be set to inform you when a cookie has been sent to you and provide you with the opportunity to refuse that cookie. However, refusing a cookie may, in some cases, preclude you from using, or negatively impact the display or function of the Web Site or certain areas or features of the Web Site.
We may use “clear GIFs” (aka “Web beacons” or “pixel tags”) or similar technologies, in the Web Site and/or in our communications with you to enable us to know whether you have visited a Web page or received a message. A clear GIF is typically a one-pixel, transparent image (although it can be a visible image as well), located on a Web page or in an e-mail or other type of message, which is retrieved from a remote site on the Internet enabling the verification of an individual’s viewing or receipt of a Web page or message. A clear GIF may enable us to relate your viewing or receipt of a Web page or message to other information about you, including your Personal Information.
Our server automatically collects data about your server’s Internet address when you visit us. This information, known as an Internet Protocol address, or IP Address, is a number that’s automatically assigned to your computer or mobile device by your Internet service provider whenever you’re on the Internet. When you request pages from our Web Site or start using our Mobile Applications, our servers may log your IP Address and sometimes your domain name. Our server may also record the referring page that linked you to us (e.g., another Web site, mobile application or a search engine); the pages you visit on this Web Site; the Web site you visit after this Web Site; the ads you see and/or click on; other information about the type of Web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Web Site or a referral site; and other Web usage activity and data logged by our Web servers. We use this information for internal system administration, to help diagnose problems with our server, and to administer our Digital Channels. Such information may also be used to gather broad demographic information, such as country of origin and Internet Service Provider. We may also link this information with your Personal Information. Any or all of these activities with regard to Digital Channels usage information may be performed on our behalf by our service providers.
We will use the Personal Information you provide to our Digital Channels for many different purposes to provide you with our services and features. We may also use your Personal Information for internal record keeping, to analyze and track user progress through our fitness programs, and compare you to other persons or users of the Digital Channels or other websites, software, applications or tools in various ways. We may match information collected from you through different means or at different times, including both Personal Information and Digital Channels’ usage information, and use such information along with information obtained from other sources, including third parties. Also, advertisements and other content displayed to you on the Digital Channels may be customized to your interests and preferences, based on your Personal Information and Digital Channels usage information, including (but not limited to) non-personally identifying information, which we may obtain from you or from other sources. In addition, we may send you notices (for example, in the form of emails, mailings, and the like), and otherwise correspond with you, about products, services, companies and events, sponsored, organized or operated by us and others, that we think might interest you. You may opt out of receiving such notices from us by following the instructions in the Right to Opt In and Opt Out section above. We may analyze user behavior as a measure of interest in, and use of, our Digital Channels and e-mails, both on an individual basis and in the aggregate.
When you contribute to a public area or feature of our Digital Channels, such as a message board, chat room, posting to comments, bulletin board, list serve, blog, vlog, wiki or other open forum that we may make available on or through our Digital Channels, the information that you submit will be made available to the general public. Such information may, for example, be accessed by everyone on the internet, be indexed by third party search engines, and be imported, exported, distributed, and redistributed by us and others without privacy limitations. Such information may be associated with you by such outside parties based on what you provide or disclose. For these reasons, we recommend that you do not submit any sensitive information, including your full name, home address, phone number, other information that would enable other users to locate you, or financial information on these areas of our Digital Channels. Instead, make up a username that does not disclose your personal identity.
We may provide visitors an opportunity to receive offers from other entities (outside of The CustomWOD Family) who have services, products and offers that we think might be of interest to you. Unless you elect not to receive such offers by following the instructions in the Right to Opt In and Opt Out section above, we may from time to time provide your Personal Information to these entities so that they may send you these offers. If you change your mind and no longer want us to share your Personal Information with these types of third parties, follow the instructions to opt out in the Right to Opt In and Opt Out section above.
When you make any payments, deposits, or other transactions, we will share transaction information with only those third parties necessary to complete the transaction. We will require those third parties to agree to respect the privacy of your information.
We may use third-party partners to help operate our Digital Channels, collect and analyze data and information, host, operate or support software, applications and tools and deliver our products and services, and may share your information with our subsidiaries, entities owned, related to or controlled by us, service providers and other third parties that provide software, products or services for or through the Digital Channels or for our business (such as mobile platform providers, mobile application stores, Web site or database hosting companies, address list hosting companies, e-mail service providers, analytics companies, distribution companies, fulfillment companies, and other similar service providers that use such information on our behalf). This is intended to help improve or promote our services provided. If you would like additional information on the policies we enforce with respect to our service providers, please contact us as described below.
We may disclose aggregate statistics regarding user behavior and health, fitness, workout and nutrition data as a measure of interest in, and use of, our Digital Channels and e-mails to third parties in the form of aggregate data, such as overall patterns or demographic reports that do not describe or identify any individual user.
Legally Compelled Disclosures
We may disclose user information to government authorities, and to other third parties when compelled to do so by government authorities, or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of the Digital Channels, or anyone else that could be harmed by such activities. If we are required or compelled to disclose your user information by a government authority, we may attempt to notify you of such disclosure if we are permitted to do so by law.
We may use third-party advertising companies to serve ads when you visit our Digital Channels. If so, a list of these ad serving companies will be available in the FAQ section of CustomWOD.com. These companies may use information (generally not including your name, address, e-mail address or telephone number) about your visits to this and other web sites in order to provide advertisements about goods and services of interest to you. These companies may employ cookies and clear GIFs to measure advertising effectiveness. Any information that these third parties collect via cookies and clear GIFs is generally not personally identifiable (unless, for example, you provide personally identifiable information to them through an ad or e-mail message). We encourage you to read these businesses’ privacy policies if you should have any concerns about how they will care for your Personal Information.
You may review, correct or change the Personal Information that is stored in your user account on the Digital Channels by visiting the account management area of your account on the Digital Channels. You may send us new or updated information at any time. We will endeavor to respond to your request to access, update or delete your information as soon as practicable. Before we are able to provide you with any information, correct any inaccuracies or delete any information, however, we may ask you to verify your identity and to provide other details to help us to respond to your request.
CustomWOD will take reasonable steps to protect the security and integrity of all Personal Information provided to the Digital Channels. We require a personal username (log-in name) and a password in order for users to access their Personal Information. We restrict access to personal information to CustomWOD employees, contractors and agents who need to know that information in order to process it on our behalf. We keep any information transmitted to CustomWOD on a secured service behind a firewall. When you enter sensitive information (passwords, etc.), we encrypt that information using secure socket layer technology (SSL) or other reasonable measures. Sensitive payment information (credit card data etc.) will not be collected directly via the Digital Channels, but indirectly only by our payment services providers Google Inc., Apple Inc. or PayPal (Europe) S.á.r.l. et Cie, S.C.A.
Due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee that information, during transmission through the Internet or while stored on our system or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers. If you contact us by e-mail or a “contact us” or similar feature on our Digital Channels, you should be aware that your transmission might not be secure. A third party could view information you send by these methods in transit.
You may be able to create an account on our Digital Channels with a username and password. If so, you are responsible for maintaining the strict confidentiality of your account password, and you shall be responsible for any access to or use of the Digital Channels by you or any person or entity using your password, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee or agent. You agree to (a) immediately notify CustomWOD of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. It is your sole responsibility to control the dissemination and use of your password, control access to and use of your account, and notify CustomWOD when you desire to cancel your account on the Digital Channels. We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision. We will have no liability for disclosure of your information due to errors or unauthorized acts of third parties during or after transmission.
In the unlikely event that we believe that the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, we would endeavor to do so as promptly as possible under the circumstances, and, to the extent we have your e-mail address, we may notify you by e-mail. You consent to our use of e-mail as a means of such notification.
With identity theft a continuing problem, it has become increasingly common for unauthorized individuals to send e-mail messages to consumers, purporting to represent a legitimate company such as a bank or on-line merchant, requesting that the consumer provide personal, often sensitive information. Sometimes, the domain name of the e-mail address from which the e-mail appears to have been sent, and the domain name of the web site requesting such information, appears to be the domain name of a legitimate, trusted company. In reality, such sensitive information is received by an unauthorized individual to be used for purposes of identity theft. This illegal activity has come to be known as “phishing.”
If you receive an e-mail or other correspondence requesting that you provide any sensitive information (including your Digital Channels password or credit card information) via e-mail or to a web site that does not seem to be affiliated with our Digital Channels, or that otherwise seems suspicious to you, please do not provide such information, and report such request to us at
By providing Personal Information to the Digital Channels, you understand and consent to the collection, maintenance, processing and transfer of such information in and to any countries and territories.
If you have any questions or comments regarding our privacy practices, you may contact us at info@CustomWOD.com.